JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Vol 2, No 2: 2022

Pengaruh Kualitas barang Terhadap Kepuasan Konsumen (Studi Kasus pada Toko Yoorihana Melalui Aplikasi Shopee)

Yona Melia (Fakultas Ekonomi dan Bisnis Universitas Labuhan Batu)



Article Info

Publish Date
22 Apr 2022

Abstract

There are several factors that affect consumer satisfaction, one of which is the quality of the product. Based on the satisfaction assessment data at the Yoorihana store through the Shopee application, from 5 assessment scales, there are some consumers from the yoorihana store who provide less assessment of shopping satisfaction through the Shopee application so that the satisfaction assessment results at the store are not included in the best category. This study aims to determine the effect of product quality on consumer satisfaction in Yoorihana store through shopee application. This study used primary data obtained from the distribution of questionnaires containing 13 statements to 37 consumer samples. This study is descriptive, quantitative, and the influence of analysis in this study using simple linear regression analysis. The results showed that the variables on product quality had a significant influence on employee satisfaction of 41.6%. 

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Journal Info

Abbrev

JUMSI

Publisher

Subject

Economics, Econometrics & Finance

Description

JURNAL MANAJEMEN AKUNTANSI (JUMSI) diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Labuhanbatu secara berkala 4(empat) kali dalam setahun. Setiap edisi memuat 15 artikel ilmiah. JURNAL MANAJEMEN AKUNTANSI (JUMSI) bertujuan menyebarluaskan hasil penelitian di bidang manajemen (akuntansi, ...