Jurnal Pengabdian Masyarakat Putri Hijau
Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau

SOSIALISASI IMPLEMENTASI KEBIJAKAN MUTU UNTUK PENINGKATAN KEPUASAN PELANGGAN DI PUSKEMAS DELI TUA

Selamat Ginting (Institut Kesehatan Deli Husada)
Elmina Tampubolon (Institut Kesehatan Deli Husada)
Novrika Silalahi (Institut Kesehatan Deli Husada)
Muhraza Siddiq (Institut Kesehatan Deli Husada)



Article Info

Publish Date
22 Dec 2021

Abstract

Policy implementation is transferring policies into programs and actions so that it requires various conditions related to the form of the problem to be solved by implementing the policy itself, environmental conditions that influence implementation, implementation organization and implementation resources and allocated resources. In addition to providing community health guidance, puskesmas also have the main task of providing health services. Health services are first-level health services that have been carried out properly or not according to the community. The quality of health services must always be improved. One way to improve quality is to solicit feedback from the customer community or service users. To measure the level of customer satisfaction as service users and improve the quality of health services at the Deli Tua Health Center, a customer satisfaction survey is needed

Copyrights © 2021






Journal Info

Abbrev

JPMPH

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Jurnal Pengabdian Masyarakat Putri Hijau (JPMPH) merupakan wahana publikasi kegiatan pengabdian masyarakat bagi para akademisi, praktisi, dan peneliti. Jurnal ini menerima karya ilmiah pengabdian masyarakat yang berkaitan dengan bidang kesehatan. Tujuan penerbitan jurnal ini sebagai wahana ...