Jurnal Akuntansi dan Manajemen
Vol 19 No 1 (2022)

Pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga terhadap Loyalitas Pelanggan D’besto Cabang Darmaga Caringin Bogor, Jawa Barat

Estu Mahanani (UPI YAI)
Ilham Kudratul Alam (UPI YAI)



Article Info

Publish Date
15 Jun 2022

Abstract

This study aims to determine the effect of product quality, service quality and price either partially or jointly on customer loyalty D'Besto Darmaga Caringin Bogor Branch, West Java. The research method used is quantitative method, the sampling technique uses purposive sampling technique and the number of research samples is 87 respondents. The data analysis technique used multiple linear regression analysis and the hypothesis test was t-test, F-test and coefficient of determination which were processed with SPSS Version software. 21. The t-count value for product quality is 3.206 with sig 0.002, the t-count value for service quality is 3.971 with sig 0.00 and the t-count value for price is 2.522 with sig 0.014. And the F-count value is 16.006. All t-count values are greater than t-table and F-count values are greater than F-table, it can be concluded that product quality, service quality and price either partially or jointly have a positive and significant effect on customer loyalty D'Besto Darmaga Caringin Bogor Branch, West Java.

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Journal Info

Abbrev

JAM

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Akuntansi dan Manjemen (JAM) has been published by the Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta. JAM published two times a year in April and October. Jurnal Akuntansi dan Manjemen focuses on issues pertaining empirical investigation on Indonesian accounting and management. JAM aimed to ...