Majalah Ilmiah Dian Ilmu
Vol 21, No 2 (2022): MAJALAH ILMIAH "DIAN ILMU" APRIL 2022

Penerapan Gaya Servant Leadership (Studi: Mon Cheri Ice Cream, Bakery, Cafe)

Sharmilee Nanda (Sekolah Tinggi Ilmu Ekonomi Mahardhika)
Leonard Adrie Manafe (Sekolah Tinggi Ilmu Ekonomi Mahardhika)



Article Info

Publish Date
02 Jul 2022

Abstract

This study aims to determine the extent to which the servant leadership style is applied in Mon Cheri Ice Cream, Bakery, and Café companies. This study uses a qualitative method with descriptive analysis. The research approach is a case study that examines a particular case in a context or real life. The research informants were five people who were shop employees. Primary and secondary data sources were used in this study. Primary data were collected directly to communicate with the main source of research, namely shop employees as research informants. Meanwhile, secondary data was taken to support research in the form of company history, literature sources (books and similar research journals). Data collection techniques used in-depth interviews, direct field observations, and documentation. The results show that the Mon Cheri leader has not fully implemented all dimensions of servant leadership. The dimension that has not yet been fully implemented is the importance of common interests. This is due to clashing company policies that still need further study so that employee welfare is still minimal. Almost all Mon Cheri leaders have dimensions related to leadership competencies, including broad knowledge and insight, comprehensive experience, the ability to manage the company, the ability to lead a team.

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Journal Info

Abbrev

dianilmu

Publisher

Subject

Decision Sciences, Operations Research & Management Environmental Science Social Sciences

Description

The "DIAN ILMU" Scientific Magazine is a journal that publishes the results of empirical research that is updated with up-to-date references and contributes to the development of scientific fields in Business Administration and Public Administration. The Editorial Team invited the writings of ...