Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Vol 5, No 2 (2022): Budapest International Research and Critics Institute May

The Influence of Online Shopping Experience, Customer Satisfaction and Adjusted Satisfaction on Online Repurchase Intention to Tokopedia Consumers in Surabaya

Lena Ellitan (Unknown)
Anthonius Richard (Unknown)



Article Info

Publish Date
19 Jun 2022

Abstract

Tokopedia is one of the applications that is in great demand by consumers. This study aims to examine the effect of online shopping experience, customer satisfaction and adjusted satisfaction on online repurchase intention of Tokopedia consumers in Surabaya. Based on the results of the analysis that has been carried out, it can be concluded that: Online shopping experience has a significant positive effect on customer satisfaction for consumers who shop at Tokopedia. Online shopping experience has a significant positive effect on adjusted expectations of consumers who shop at Tokopedia. Customer satisfaction has a significant positive effect on online repurchase intention on consumers who shop at Tokopedia. Adjusted expectations have a significant positive effect on online repurchase intention on consumers who shop at Tokopedia. Tokopedia, the stronger the consumer's desire to shop at Tokopedia will be.This means that the higher the consumer's expectations for Tokopedia, the stronger the consumer's desire to shop at Tokopedia will be.

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Journal Info

Abbrev

birci

Publisher

Subject

Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

Description

Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences is a peer-reviewed journal published in February, May, August and November by Budapest International Research and Critics University Journal (BIRCU-Journal). BIRCI welcomes research papers in ...