Jurnal Inovasi Penelitian
Vol 3 No 2: Juli 2022

PENGARUH HARGA, KUALITAS PELAYANAN DAN KELENGKAPAN PRODUK TERHADAP KEPUASAN KONSUMEN LIBERTY MART WATULIMO TRENGGALEK

Laura Dhea Dora (Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Sayyid Ali Rahmatullah Tulungagung)



Article Info

Publish Date
19 Jul 2022

Abstract

Consumers are factors that play an important role for the sustainability of a business. Without consumers, the business cannot operate properly. Therefore, customer satisfaction is one of the things that need to be considered by business owners. This study aims to examine the effect of partially and simultaneously the variables of price, service quality and product completeness on consumer satisfaction. The research method applied is quantitative and sampling using accidental sampling technique. The number of samples in this study were 100 respondents, who accidentally met and matched the criteria determined by the researcher. The analytical tools used in this research are validity and reliability tests, classical assumption test, multiple linear regression analysis, partial test (t test), simultaneous test (f test) and determinant coefficients. Based on the results of the t test, it is stated that partially the price and product completeness variables have no significant effect on consumer satisfaction. Meanwhile, the service quality variable partially has a significant effect on customer satisfaction. Based on the results of the F test, it can be concluded that simultaneously the variables of price, service quality and product completeness have an influence on consumer satisfaction. Consumer satisfaction can be explained by the price, quality service and completeness of the product by 23,6%. While the remaining 76,4% can be explained by factors outside the study

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Journal Info

Abbrev

JIP

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Education Social Sciences

Description

"JIP” for JURNAL INOVASI PENELITIAN, published by Sekolah Tinggi Pariwisata Mataram. Published in two formats, print and online, ISSN: 2722-9475 and the online version of ISSN 2722-9467, both of which are published every month. The scope of the journal studies broadly includes: 1. Culture (a ...