PENGEMBALIAN UANG BELANJA KONSUMEN DIGANTI PERMEN PADA SAAT TRANSAKSI

Laras Sati (Universitas 17 Agustus 1945 Surabaya)
Felisa Prilly Priscilla Santoso (Universitas 17 Agustus 1945 Surabaya)
Gamas Andika Wijaya (Universitas 17 Agustus 1945 Surabaya)

JISOS: Jurnal ilmu sosial
Vol. 1 No. 5: Juni 2022

What we often experience when shopping at both supermarkets and minimarkets is that there is often a transfer of consumer change in other forms, such as offers of donations made unilaterally by business actors and some even return them in other forms such as candy. In this case, many consumers complain not because of the large nominal amount of money but rather the mentality of business actors who are less able to capture the psychological burden of consumers. In this paper, the author seeks to reveal how the phenomenon of money transfer practices in several cities in Indonesia and how to resolve disputes over money transfer cases in several cities in Indonesia