Forum Ilmiah Pendidikan Akuntansi (FIPA)
Vol 1, No 1 (2013): FIPA 1

ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP PENINGKATAN DEBITUR PADA PT BPR PUNDHI KABUPATEN NGAWI

Antonik Putut Andria (Unknown)
Dwi Okta Meliyana (Unknown)
Eni Cahya Mastuti (Unknown)

Article Info

Publish Date
30 Apr 2013

Abstract

This study aims to identify and analyze the effect of service quality for increased customer satisfaction against the debtor on PT BPR Pundhi Ngawi district in 2012 and partially simultaneous. The population in this study is the whole debtor PT BPR Pundhi Ngawi district with a sample size of 100. The data analysis technique descriptively and quantitatively by linear regression method. Based on the quantitative analysis of the results showed that the quality of service, customer satisfaction increased significantly affect the debtor at PT BPR Pundhi Ngawi district.  Keywords: Service Quality, Customer Satisfaction and Improved Debtor.

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Journal Info
Forum Ilmiah Pendidikan Akuntansi (FIPA)
Website

Abbrev

FIPA

Publisher

Universitas PGRI Madiun

Subject

Education Social Sciences

Description

The proceedings contain papers in the field of accounting science and education that have been presented in Forum Ilmiah Pendidikan Akuntansi or Scientific Forum on Accounting Education (FIPA). This forum not only contains paper presentations, but also seminars with competent speakers in accounting ...