Journal of Indonesian Tourism and Policy Studies
Vol 2, No 1 (2017): Journal of Indonesian Tourism and Policy Studies

ANALISA PELAYANAN PRIMA DI LOBO RESTAURANT THE RITZ-CARLTON HOTEL JAKARTA – MEGA KUNINGAN

Ayu Srikandi (Unknown)
Rahmi Setiawati (Unknown)

Article Info

Publish Date
11 Oct 2019

Abstract

Penelitian ini membahas tentang analisa pelayanan yang di terapkan di LOBO Restaurant, The Ritz-Carlton Hotel - Mega Kuningan. Selama melakukan magang, penulis mengamati bahwa pelayanan di LOBO Restaurant sudah sesuai dengan SOP (Standart Operation Procedure) dan dapat dikategorikan memberikan pelayanan yang prima. Dari hasil proses pengamatan, penulis menyarankan untuk dilakukan optimalisasi dalam segi pelayanan dan kerja sama dengan departemen - departemen lain, guna memperlancar proses pelayanan dan mencapai kepuasan pelanggan Kata kunci: Analisa Pelayanan, Pelayanan Prima

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Journal Info
Journal of Indonesian Tourism and Policy Studies
Website

Abbrev

Tourism

Publisher

Universitas Indonesia

Subject

Arts Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

This journal covered studies on tourism, leisure studies and policies related to its development in Indonesia. The expected essays shall also cover studies on Indonesian tourism which linking with issues of social, cultural, economic, politics, management, health, environmental, technology, ...