Jurnal Ekonomi dan Kewirausahaan
Vol. 15 (2015): Jurnal Ekonomi dan Kewirausahaan

PENGARUH KUALITAS PELAYANAN DAN LOKASI AGEN TERHADAP LOYALITAS PELANGGAN PO. ROSALIA INDAH DENGAN HARGA SEBAGAI VARIABEL MODERASI

Nur Rohmat Sumarno Dwi Saputra (Unknown)



Article Info

Publish Date
25 Aug 2015

Abstract

The purpose of this study is: To analyze the significance of the effect of quality of service, location and price agent on customer loyalty PO. Rosalia Indah in Palur Karanganyar. To analyze the moderating effect of price on the influence of service quality and customer loyalty agent locations PO. Rosalia Indah in Palur Karanganyar. In conclusion: There was a significant effect of service quality on customer loyalty PO. Rosalia Indah in Palur Karanganyar. There was a significant influence on customer loyalty agent locations PO. Rosalia Indah in Palur Karanganyar. There was a significant influence on customer loyalty PO price. Rosalia Indah in Palur Karanganyar. Price does not moderate the impact of service quality on customer loyalty PO. Rosalia Indah in Palur Karanganyar. The results of the analysis we concluded that the price does not moderate effect on customer loyalty agent locations PO. Rosalia Indah in Palur Karanganyar. Keywords: quality of service, agent location, price and customer loyalty

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Human Resource and Development Marketing Management Financial Management Operation Management Strategic Management Entrepreneurial and ...