Jurnal Ilmu Administrasi Negara
Vol 16, No 2 (2018)

KOMPETENSI, LINGKUNGAN KERJA DAN KUALITAS PELAYANAN

Larbiel Hadi (Unknown)
Seno Andri (Unknown)
Zaili Rusli (Unknown)



Article Info

Publish Date
07 Jan 2019

Abstract

Competence, Work Environment and Service Quality. This study aims to determineand analyze the influence of competence, work environment together and partially on the qualityof service at the Faculty of Economics and Social Sciences UIN Suska Riau. This type of researchis a quantitative approach with survey methods and data analysis is quantitative / statistical. Theannouncement of primary data through a questionnaire on 98 employee respondents at the Facultyof Economics and Social Sciences UIN Suska Riau as well as secondary data throughorganizational data relating to the problem under study. Data analysis method uses Multiple LinearRegression with the help of SPSS application. The results showed that together the variables ofcompetence, work environment significantly influence the service quality of employees with fcount (77.949)> f table (3.09) and the contribution coefficient of determination (R2) is 62.1%.37.1% is influenced by other variables not examined in this study.

Copyrights © 2018






Journal Info

Abbrev

JIANA

Publisher

Subject

Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, ...