JWM (JURNAL WAWASAN MANAJEMEN)
Vol. 7 No. 3 (2019)

DETERMINAN KEPUASAN KONSUMEN DI SUSHI GROOVE KOTA KASABLANKA JAKARTA

Diah Ernawati (Program Studi S-1 Manajemen, Institut Keuangan Perbankan dan Informatika Asia Perbanas)



Article Info

Publish Date
22 Nov 2019

Abstract

Consumer satisfaction is an important factor for a company to achieve success. This research aims to determine and analyze the influence of Product Quality, Service Quality, and Brand Image on Customer Satisfaction at Sushi Groove, Kota Kasablaka, Jakarta. Population which is visitors of Sushi Groove Kota Kasablanka Jakarta.The sample consisted of 391 people, taken randomly with convenience sampling method. This study uses multiple linear regression analysis with SPSS Version 22 program. The results of a simple regression analysis is Y = 4.175 + 0.106X1 + 0.111X2 + 0.099X3 + e, which the variables of product quality, service quality, and brand image have a positive and significant effect on customer satisfaction in Sushi Groove Kota Kasablaka Jakarta. Therefore, management of Sushi Groove Kota Kasablaka Jakarta should be able to improve product quality, service quality, and brand image so that customer satisfaction increases and want to make repeat buying.

Copyrights © 2019






Journal Info

Abbrev

jwm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Wawasan Manajemen, an electronic journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original research articles, review articles, and short communications, ...