Journal of Administrative and Sosial Science (JASS)
Vol. 2 No. 2 (2021): Juli : Journal of Administrative and Sosial Science

QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE

Natsir Mallawi, Muhammad (Unknown)
Andi Wahyu Rezki (Unknown)
Abdul Gaffar (Unknown)

Article Info

Publish Date
18 Jul 2022

Abstract

The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach. The data collection method used is survey research that takes data using questionnaires, observations and interviews.

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Journal Info
Journal of Administrative and Sosial Science (JASS)
Website

Abbrev

jass

Publisher

Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Journal of Administrative and Sosial Science adalah jurnal akses terbuka yang diterbitkan oleh LPPM Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar. Jurnal ini menyediakan platform akademik bagi para profesional dan peneliti untuk menyumbangkan karya inovatif di lapangan. Jurnal ini memuat ...