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p-Index From 2021 - 2026
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All Journal Journal of Administrative and Sosial Science (JASS)
Natsir Mallawi, Muhammad
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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QUALITY OF SERVICE TO CUSTOMER SATISFACTION IN CLEANING SERVICE Natsir Mallawi, Muhammad; Andi Wahyu Rezki; Abdul Gaffar
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 2 No. 2 (2021): Juli : Journal of Administrative and Sosial Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (699.366 KB) | DOI: 10.55606/jass.v2i2.27

Abstract

The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach. The data collection method used is survey research that takes data using questionnaires, observations and interviews.
Co-Authors Abdul Gaffar Andi Wahyu Rezki