Jurnal Scientia
Vol. 11 No. 01 (2022): Education, Sosial science and Planning technique, August

THE EFFECT OF HOSPITAL REPUTATION AND QUALITY OF SERVICE ON PATIENT SATISFACTION (CIMAHI PRIVATE HOSPITAL)

Wala Erpurini (Unknown)



Article Info

Publish Date
04 Aug 2022

Abstract

This study was conducted on patients of Mitra Kasih Cimahi Hospital. The purpose of this study was to determine the influence of hospital reputation and service quality on patient satisfaction in Cimahi private hospital. The research method that will be used in this study is Survey Research. In this study the unit of analysis is the individual patient Cimahi Private Hospital. The sample in this study as many as 75 respondents. Sampling random sampling method is a sampling technique used in this study. The method of analysis using multiple linear regression analysis, in addition to testing the validity and reliability of research instruments. Based on the results showed that there is no direct relationship between the reputation of the hospital (X1) with patient satisfaction (Y). second, there is a relationship between the quality of Service (X2) with patient satisfaction (Y). Third, there is a simultaneous influence between the reputation of the hospital (X1) and quality of Service (X2) with patient satisfaction (Y).

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Journal Info

Abbrev

pendidikan

Publisher

Subject

Education Mathematics

Description

Scientific Journal is a publication by Sean Institute, which is devoted to the field of education with the topic of Learning Effectiveness studies, Analysis of Learning Influences, Application of Learning Models and the development of instructional media; we also invite the teachers, researchers, ...