Factors Affecting Organizational Success: A Case Study of Foodpanda

Nurhafizah Kamilah (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)
Muhamad Syafiq (Universiti Sains Malaysia)
Shaidatul Aina (Universiti Sains Malaysia)
Hui San Yap (Universiti Sains Malaysia)
Adnan Abbas Alqallaf (Kuwait University)
Majdi Anwar Quttainah (Kuwait University)

Journal of the Community Development in Asia
Vol 3, No 3 (2020): Journal of The Community Development in Asia (JCDA)

The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda’s employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.