J-MAS (Jurnal Manajemen dan Sains)
Vol 7, No 2 (2022): Oktober

Pengaruh Kualitas Pelayanan, Produk dan Harga terhadap Kepuasan Konsumen Pada Shopee

Nelisa Nelisa (Universitas Putera Batam)
Winda Evyanto (Unknown)



Article Info

Publish Date
26 Oct 2022

Abstract

In an era that is growing and increasingly sophisticated and the development of internet technology is increasingly rapidly resulting in a higher number of internet users. The internet is commonly used as a communication tool and a tool for finding information, online shopping, entertainment and a place to do business. The purposse for the studying wass to determiine and analyze the effect for Service Qualiity, Product Price for Consumer Satisfactiion at Shopee. Thee population in this study were people who used the website Shopee with a samplee of 385 resspondents who were seleected usiing the Purposiive Sampliing techniq. Primary data collection using a questionaire. The analysis data method used this studyis quantiitative analysis and uses descriptive statistical test, classical assumptiion tests, multiplee linear regression test, and hypothesis testing and coefficient of determination (R2) testing. The result of the study prove the quality of service, product and price can have a positive and significant effect on customer satisfaction with shopee users.

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Journal Info

Abbrev

jmas

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

J-MAS (Jurnal Manajamen dan Sains) diterbitkan oleh Program Magister Manajemen Universitas Batanghari, Jurnal ini mencakup bidang ilmu Ekonomi Manajemen. J-MAS (Jurnal Manajamen dan Sains) terbit sebanyak dua kali dalam setahun yaitu pada bulan April dan Oktober. Jurnal ini mempublikasikan artikel ...