J-MAS (Jurnal Manajemen dan Sains)
Vol 7, No 2 (2022): Oktober

Pengaruh Kepuasan Konsumen dan Citra Merek terhadap Keputusan Pembelian Konsumen Sepeda Motor Merek Yamaha PT. Alfa Scorpii Cabang Bilal Medan

Falio Kristianto (STIE Professional Manajemen College Indonesia)
Thomas Sumarsan Goh (STIE Professional Manajemen College Indonesia)
Wily Julitawaty (Unknown)
Syawaluddin Syawaluddin (Unknown)



Article Info

Publish Date
26 Oct 2022

Abstract

Consumer satisfaction is a feeling of pleasure or disappointment experienced by a consumer both before making a purchase at the company, when these feelings arise after comparing the performance of the product he gets against his expectations so far for the product. Brand image is also a consumer's assessment of the brand offered in a market whose creation can be formed based on personal experiences obtained by consumers either through hearing the product's reputation or experiencing direct post-purchase on the product. The purchase decision is a stage in the decision-making process through a consideration where the individual carries out an evaluation of the various available options and decides on the best choice of a product from only a few. This research uses quantitative descriptive research. The study used multiple linear regression analysis. The research scale used is a Likert scale. Partially, it was found that the variable of customer satisfaction had a significant effect on the purchasing decisions of PT. Alfa Scorpio, Bilal Medan Branch. Partially, the brand image variable has a significant effect on the purchasing decisions of PT. Alfa Scorpio, Bilal Medan Branch. Simultaneously there is a significant influence between the variables of consumer satisfaction and brand image on purchasing decisions of employees of PT. Alfa Scorpio, Bilal Medan Branch.

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Journal Info

Abbrev

jmas

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

J-MAS (Jurnal Manajamen dan Sains) diterbitkan oleh Program Magister Manajemen Universitas Batanghari, Jurnal ini mencakup bidang ilmu Ekonomi Manajemen. J-MAS (Jurnal Manajamen dan Sains) terbit sebanyak dua kali dalam setahun yaitu pada bulan April dan Oktober. Jurnal ini mempublikasikan artikel ...