Majalah Ilmiah Manajemen
Vol 9 No 2 (2019): MAJALAH ILMIAH MANAJEMEN

Hubungan Kinerja Karyawan Terhadap Kepuasan Konsumen Pada Perusahaan PDAM Tirta Betuah Cabang Sembawa

Yunita Hasrina (Unknown)



Article Info

Publish Date
02 Nov 2022

Abstract

This study aims to identify and analyze Relationship of Employee Performance to Consumer Satisfaction in the Tirta Betuah PDAM Sembawa Branch Company. The variables used in this study is the employee performance and consumer satisfaction.The analytic technique used in this research is simple regression analysis, in this research found that r = 0.0254 which means the relationship between employee work performance and customer satisfaction is very low, based on the results of hypothesis testing shows that there is no relationship between employee work performance with customer satisfaction as indicated by the value a = 0.05 <of the value of t arithmetic / P-Value (0.904) means that H0 is received which indicates that employee performance has no relationship to customer satisfaction

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Journal Info

Abbrev

manajemen

Publisher

Subject

Economics, Econometrics & Finance

Description

Majalah Ilmiah Manajemen (MIM) berfokus pada penelitian yang berkaitan dengan manajemen dan bisnis yang relevan untuk pengembangan teori dan praktek manajemen di Indonesia, asia tenggara dan asia. MIM mencakup berbagai pendekatan penelitian, yaitu: kuantitatif, kualitatif dan metode campuran. MIM ...