Academia Open
Vol 8 No 1 (2023): June

Work Conflict, Workload, and Employee Performance in Retail: A Quantitative Study

Vicki Dias Tatiningrum Kuncoro (Universitas Muhammadiyah Sidoarjo)
Hasan Ubaidillah (Universitas Muhammadiyah Sidoarjo)



Article Info

Publish Date
26 Jun 2023

Abstract

This study aimed to investigate the influence of work conflict, workload, and work stress on employee performance in a small and medium-sized retail business. The research employed a quantitative approach, utilizing hypothesis testing and involving a sample of 40 employees from UMKM Moana Daily Style. The analysis utilized correlation coefficient (R), classical assumption tests, and multiple linear regression in IBM SPSS Statistics version 26. The data were collected through a questionnaire using a Likert scale, with reliability and validity tests conducted. The findings revealed significant relationships between work conflict and employee performance, workload and employee performance, as well as work stress and employee performance. These results highlight the importance of managing work conflict, workload, and work stress to enhance employee performance in the retail industry. The implications of the study suggest the need for organizations to implement strategies that promote conflict resolution, workload management, and stress reduction to optimize employee performance. Highlights: The study examines the impact of work conflict, workload, and work stress on employee performance in the retail industry. Findings indicate significant relationships between work conflict, workload, work stress, and employee performance. The research emphasizes the importance of managing work conflict, workload, and work stress to enhance employee performance in retail organizations. Keywords: Work Conflict, Workload, Work Stress, Employee Performance, Quantitative Study.

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Journal Info

Abbrev

acopen

Publisher

Subject

Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Social Sciences Other

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...