<![CDATA[The purpose of this study was to determine the effect of system quality, information quality, service quality on satisfaction, and the effect of satisfaction on net benefits using the DeLone & McLean model. The population in this study were Perbanas Institute students who had used the Online Library Service. The sampling technique was selected using purposive sampling and a sample of 100 people. Data retrieval using primary data with a questionnaire tool and the method used is SEM (Structural Equation Modeling) with the help of the SmartPLS application. The results showed that system quality, information quality and service quality had a positive and significant effect on user satisfaction, then user satisfaction had a positive and significant effect on net benefits. In the intervening, relationship system quality, information quality and service quality have a positive and significant effect on net benefits through user satisfaction.]]>
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