Unisia
Vol. 30 No. 64 (2007): Jurnal Unisia

Kinerja Layanan Universitas Islam Indonesia Diukur dengan Pendekatan Balanced Scorecard

Joko Susilo (Unknown)



Article Info

Publish Date
04 Jun 2012

Abstract

This paper aims to measure performance measurement of Islamic University of Indonesia by balanced scorecard approach. The balanced scorecard, a performance and strategic management system, has been adopted in for-profit organizations with success and its application in the public sector is explored in this study. Accordingly, the paper uses a survey to measure and analyse a stakeholders’s perception about UII’s performance. Respondent of this study are student, employee, and lecturer of this university. The questionares are proposed with four perspective of balanced scorecard approach.The findings of the study indicate how, in different ways, stakeholders are fully satisfy with performance served by UII. Respondent students, in general, have confidence in the quality of the UII’s performance. Respondent employees and lectures are satisfy in perspective of operating efficiency, inno- vation and change, and employee performance. In the last of this paper, we design model balanced scorecard for UII based on result of survey. Kaywords: Balanced Scorecard, Performance Measurement, Stake- holders.

Copyrights © 2007






Journal Info

Abbrev

Unisia

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Education Social Sciences

Description

Unisia publishes research articles devoted to social sciences and humanities. The journal publishes current research on a broad range of topics, including religion, law, political science, sociology, psychology, economics, history, language, social work, geography, international studies, and women ...