Paradigma : Journal of Science, Religion and Culture Studies
Vol 17 No 2 (2020): PARADIGMA Journal of Science, Religion and Culture Studies

ANALISIS KUALITAS LAYANAN FRONTLINER TERHDAP PERTUMBUHAN DANA PIHAK KETIGA STUDI PADA PT BANK SYARIAH MANDIRI CABANG BEKASI PONDOK GEDE

Haryo Gumilang (Unknown)
Purnama Putra (Program Studi Perbankan Syariah, Fakultas Agama Islam, Universitas Islam 45 (UNISMA))



Article Info

Publish Date
21 Oct 2020

Abstract

The main activity of the bank is the provision of services. Banks as financial institutions engaged in services, must be able to provide the best service (Service Excellence) in order to win competition in increasingly competitive situations. Frontliners are officers who are in front of the banking hall that face directly to customers. This study aims to analyze how much influence the quality of service Frontliner (Customer Service, Teller, Security) on the growth of third party funds. In this study using primary and secondary data obtained from the official website of Bank Syariah Mandiri and questionnaires distributed to respondents. The method used is a quantitative method. The results of this study show partially that the quality of frontline service (Customer Service, Teller, Security) has a positive effect on third party funds. While simultaneously the quality of Customer Service services, Teller service quality, security service quality has a significant positive effect on the growth of third party funds. Future research is expected to expand the scope of research or compare variables and other factors.

Copyrights © 2020






Journal Info

Abbrev

paradigma

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Education

Description

Paradigma Journal is a journal that contains scientific studies on Science, Religion and Culture, presenting scientific articles, both research results and literature reviews. The Scope of Paradigma Journal Scientific Studies on Science : an interdisciplinary research area that seeks to situate ...