International Journal for Educational and Vocational Studies
Vol. 4 No. 6 (2022)

Analysis of service quality and income of BPJS health participants during the Covid-19 pandemic: A case study

Erizal, Erizal (Unknown)



Article Info

Publish Date
30 Dec 2023

Abstract

This study is to find out the quality of BPJS health services to the community during the covid-19 pandemic in the Pondok Benda village is quite satisfied and the income of the people is decreasing due to the covid-19 pandemic, and to find out the ability to pay BPJS health contributions in the Pondok Benda village is quite high. The Social Security Administering Body (BPJS) for health is a very complex health service institution. BPJS Kesehatan cooperates with professional and capital-intensive hospitals.In this study, the author uses a survey research method with a discussion of research results using descriptive analysis. Descriptive analytical research, namely research that is intended to investigate circumstances, conditions, situations, events, activities and others, the results of which are presented in the form of a research report.the quality of service (procedures, requirements, clarity of officers, discipline of officers, responsibility of officers, ability of officers, speed of service, fairness, courtesy and friendliness of officers, environmental comfort and certainty of service costs) regarding BPJS health in Pondok Benda Pamulang Village, South Tangerang is sufficient good.Community income with indicators (high income, medium income and low/small income) on BPJS health inPondok Benda Pamulang, South Tangerang is quite good.

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Journal Info

Abbrev

ijevs

Publisher

Subject

Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

Description

IJEVS aims to for the sharing, dissemination and discussion of research results, indivudal experience and review across a wide range of educational and vocational issues, as like all areas of the teaching development, instruction, educational projects and innovations, learning methodologies, new ...