Jurnal Kesmas Asclepius
Vol 4 No 2 (2022): Jurnal Kesmas Asclepius

Pelayanan Administrasi Berhubungan dengan Kepuasan Pasien

Deska Herliani (Sekolah Tinggi Ilmu Kesehatan Al-Su’Aibah Palembang)
Tresna Fatmawati (Sekolah Tinggi Ilmu Kesehatan Al-Su’Aibah Palembang)
Riana Dewi (Sekolah Tinggi Ilmu Kesehatan Al-Su’Aibah Palembang)



Article Info

Publish Date
21 Nov 2022

Abstract

This study aims to determine the relationship between the quality of administrative services (reliability, responsiveness, assurance, tangibles, and empathy) and patient satisfaction in the ASRI Medical Center Palembang dental clinic. This research method is a quantitative method with a cross-sectional design. The study's results obtained p value = 0.015 with OR = 3.273, meaning that good administrative services have a 3.273 times higher chance for patients to be satisfied than poor administrative services. In conclusion, there is a significant relationship between administrative services and patient satisfaction at the ASRI Medical Center Palembang Dental Clinic. Keywords: Administration, Satisfaction, Patients, Services

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Journal Info

Abbrev

JKA

Publisher

Subject

Description

Jurnal Kesmas Asclepius (JKA) focus pada bidang ilmu kesehatan masyarakat dengan scope meliputi; Biostatistik, Epidemiologi, Informatika Kesehatan, Kesehatan Reproduksi, Manajemen Asuransi Kesehatan, Manajemen Informasi Kesehatan, Manajemen Pelayanan Kesehatan, Manajemen Rumah Sakit, Promosi ...