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All Journal Jurnal Kesmas Asclepius
Tresna Fatmawati
Sekolah Tinggi Ilmu Kesehatan Al-Su’Aibah Palembang

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Pelayanan Administrasi Berhubungan dengan Kepuasan Pasien Deska Herliani; Tresna Fatmawati; Riana Dewi
Jurnal Kesmas Asclepius Vol 4 No 2 (2022): Jurnal Kesmas Asclepius
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jka.v4i2.4327

Abstract

This study aims to determine the relationship between the quality of administrative services (reliability, responsiveness, assurance, tangibles, and empathy) and patient satisfaction in the ASRI Medical Center Palembang dental clinic. This research method is a quantitative method with a cross-sectional design. The study's results obtained p value = 0.015 with OR = 3.273, meaning that good administrative services have a 3.273 times higher chance for patients to be satisfied than poor administrative services. In conclusion, there is a significant relationship between administrative services and patient satisfaction at the ASRI Medical Center Palembang Dental Clinic. Keywords: Administration, Satisfaction, Patients, Services
Co-Authors Deska Herliani Riana Dewi