Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol 2 No 5 (2021): Dinasti International Journal of Economics, Finance & Accounting (November - Dece

Effect of Product Quality, Company Image and Price Perception on Customer Satisfaction

Ricardo Ricardo (Ph.D Student, Universiti Kebangsaan Malaysia, Malaysia)



Article Info

Publish Date
28 Dec 2021

Abstract

The Literature Review article on the Effect of Product Quality, Company Image and Price Perception on Customer Satisfaction is a scientific article that aims to build a research hypothesis on the influence between variables that will be used in further research, within the scope of Marketing Management. The method of writing this Literature Review article is the library research method, which is sourced from online media such as Google Scholar, Mendeley and other academic online media. The results of this Literature Review article are that: 1) Product Quality has an effect on Customer Satisfaction; 2) Company Image has an effect on Customer Satisfaction; and 3) Price Perception has an effect on Customer Satisfaction. Apart from these 3 exogenous variables that affect the endogenous variable of Customer Satisfaction, there are still many other factors including Price, Service Quality and Place variables.

Copyrights © 2021






Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...