Toba: Journal of Tourism, Hospitality, and Destination
Vol. 1 No. 3 (2022): August 2022

Analisis Pengaruh Ikatan Emosi dan Kualitas Pelayanan Melalui Kepuasan Terhadap Loyalitas Wisatawan Di Wisata Pulau Poncan Gadang, Kabupaten Tapanuli Tengah-Sumatera Utara

Siregar, Mira Yosefa (Unknown)



Article Info

Publish Date
30 Aug 2022

Abstract

This study aims to determine the analyze and the effect of  emotional bonding and service quality through satisfaction on tourist loyalty at the Poncan Gadang Island tourist attraction, Central Tapanuli Regency. The population in this study were all people who came to travel to Poncan Gadang Island, Kabupaten Tapanuli-Tengah. In this study, data were collected through observation, interviews and documentation of 32 informants obtained using stratified random sampling technique. The type of data in this study is qualitative data analysis, qualitative descriptive method. The results show that Emotional Bonding (X1) and Service Quality (X2), through Satisfaction (Z), simultaneously have a positive effect on tourist loyalty (Y) in Poncan Gadang Island tourism, Kabupaten Tapanuli-Tengah. Therefore, there is a need for marketing promotions such as opening a bazaar stand, having a link or website specifically for Sibolga City tourism, through massive social media so that people know and come to visit Poncan Gadang Island,  Tapanuli-Tengah, North Sumatra.

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Journal Info

Abbrev

toba

Publisher

Subject

Social Sciences

Description

TOBA (Journal of Tourism, Hospitality, and Destination) merupakan wadah publikasi naskah ilmiah dengan tema utama berkaitan dengan tourism, hospitality and destination yang diterbitkan 4 (empat) kali dalam setahun, yaitu pada bulan Februari, Mei, Agustus dan November. Naskah yang dipublikasikan ...