Jurnal Sains Riset
Vol 12, No 2 (2022): September 2022

ANALISIS MANFAAT PELAYANAN HAI-CSO PADA KANTOR PELAYANAN PERBENDAHARAAN NEGARA MEULABOH

Zahara Phonna (Jurusan Akuntansi, Fakultas Ekonomi, Universitas Teuku Umar, Meulaboh)
Fatmayanti Fatmayanti (Jurusan Akuntansi, Fakultas Ekonomi, Universitas Teuku Umar, Meulaboh)
Daniel Santuri (Kantor Pelayanan Perbendaharaan Negara Meulaboh)



Article Info

Publish Date
01 Oct 2022

Abstract

This study aims to determine the benefits of the help, answer, improve – Costumer Service Officer service at the Meulaboh State Treasury Office. Whether the service provides accurate, intergated, and timely information, then whether the service answer question form the appropiate work unit for them. Want. The research method user is descriptive whit a narrative approach. Data collection techniques using retrieval from documents and direct  interview techniquest from one of the employees of KPPN Meulaboh. The population in this study were all users oh the HAI-CSO service who managed the finances of the work units whithin the working area of the Meulaboh KPPN. The results of this study indicate that the questions posed by the work unit have several unanswered tickets, the quality of the answers provided by the KPPN fulfills the wishes of the work unit, and the HAI-CSO service facility is very useful and utilized by the work unit to obtain information as needed.Keywords : HAI-CSO, Sevice Quality, Service

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Journal Info

Abbrev

JSR

Publisher

Subject

Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

Kegiatan penelitian adalah salah satu Tri Dharma Perguruan Tinggi dalam rangka pengembangan ilmu pengetahuan dan menyebarkan hasil penelitian tersebut kepada masyarakat. Jurnal SAINS RISET merupakan salah satu wadah mempublikasikan tulisan hasil penelitian bagi para dosen Universitas Jabal Ghafur ...