jurnal ilmiah hospitality
Vol 11 No 2: Desember 2022 (in Press)

PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN FASILITAS TERHADAP KEPUASAN PASIEN DI STEPHANIE DENTAL

Raden Agustinus Randy Kelvianto (Institut Bisnis dan Informatika Kwik Kian Gie)
Elfrida Viesta Napitupulu (Institut Bisnis dan Informatika Kwik Kian Gie)



Article Info

Publish Date
02 Dec 2022

Abstract

The authors are interested in examining the effect of service quality, price perception, and facilities on patient satisfaction at Stephanie Dental. The sample in this study were patients Stephanie Dental. Collecting data with a questionnaire and determining the sample by random sampling. The measuring tools used are validity test, reliability test, arithmetic mean, percentage analysis, scale range, classical assumption test, multiple regression analysis and interaction test using SPSS 25 application. The results of this study show the quality of service, price perception and facilities significant effect on patient satisfaction andrespondents were satisfied. The results of the interaction test between service-price perception, service-facility and facility-price perception on customer satisfaction indicate that these three variables have no interaction with patient satisfaction.

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Journal Info

Abbrev

JIH

Publisher

Subject

Humanities Other

Description

Jurnal Ilmiah Hospitality dikelola oleh Pusat kajian Pariwisata Sekolah Tinggi Pariwisata Mataram (STP Mataram) Nama terbitan : Jurnal Ilmiah Hospitality Sinopsis : Jurnal Ilmiah Hospitality, terbitan ini berisi artikel bidang ilmu Umum yang diterbitkan secara berkala 6 bulanan. Mulai Open Jurnal ...