JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis
Vol 5, No 1 (2022): Agustus

Pengaruh Persepsi Harga, Diskon, dan Customer Experience terhadap Loyalitas Pelanggan Produk Fashion Shopee

Eka Susilawati (Universitas 17 Agustus 1945 Surabaya)
Estik Hari Prastiwi (Universitas 17 Agustus 1945 Surabaya)
Yulyar Kartika (Universitas 17 Agustus 1945 Surabaya)



Article Info

Publish Date
29 Aug 2022

Abstract

This study was conducted to determine and analyze the effect of price perception, discount, and customer experience on customer loyalty for fashion products at Shopee.This research was carried out with a quantitative descriptive method using primary data obtained through questionnaires and interviews. The population in this study were students of the Faculty of Economics and Business, University of 17 August 1945, Surabaya. The sample in this study was 72 students using the purposive sampling method because this method uses a sampling technique with certain considerations or criteria. The data analysis technique used in this research is multiple regression analysis methods using the Statistical Product and Service Solution (SPSS) version 26 program. The results of this study indicate that the price perception variable has a positive and significant effect on customer loyalty. The discount variable has a positive and significant effect on customer loyalty. The customer experience variable has a significant positive effect on customer loyalty. From the research results, it is known that the effect of price perception, discount, and customer experience partially or jointly has a significant positive effect on customer loyalty.Keywords: Price Perception, Discount, Customer Experience, and Customer Loyalty

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Journal Info

Abbrev

JAMIN

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Aplikasi Manajemen dan Inovasi Bisnis (JAMIN) is one of the scientific publication journals published by STIE Kertanegara Malang. The aim of JAMIN is to establish effective channels of communication between stakeholders including academics and research institutions, business, government and ...