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All Journal JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Neraca Manajemen, Akuntansi, dan Ekonomi Scripta Economica: Journal of Economics, Management, and Accounting TOMAN: Jurnal Topik Manajemen
Estik Hari Prastiwi
Universitas 17 Agustus 1945 Surabaya
Economics, Econometrics & Finance Environmental Science Social Sciences

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Pengaruh Persepsi Harga, Diskon, dan Customer Experience terhadap Loyalitas Pelanggan Produk Fashion Shopee Eka Susilawati; Estik Hari Prastiwi; Yulyar Kartika
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 5, No 1 (2022): Agustus
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v5i1.131

Abstract

This study was conducted to determine and analyze the effect of price perception, discount, and customer experience on customer loyalty for fashion products at Shopee.This research was carried out with a quantitative descriptive method using primary data obtained through questionnaires and interviews. The population in this study were students of the Faculty of Economics and Business, University of 17 August 1945, Surabaya. The sample in this study was 72 students using the purposive sampling method because this method uses a sampling technique with certain considerations or criteria. The data analysis technique used in this research is multiple regression analysis methods using the Statistical Product and Service Solution (SPSS) version 26 program. The results of this study indicate that the price perception variable has a positive and significant effect on customer loyalty. The discount variable has a positive and significant effect on customer loyalty. The customer experience variable has a significant positive effect on customer loyalty. From the research results, it is known that the effect of price perception, discount, and customer experience partially or jointly has a significant positive effect on customer loyalty.Keywords: Price Perception, Discount, Customer Experience, and Customer Loyalty
PENGARUH CITA RASA, KUALITAS PRODUK DAN PRESEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PADA PABRIK TAHU BAPAK WITO DI KELURAHAN LEDOK KULON BOJONEGORO Elliza Firnanda; Estik Hari Prastiwi
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 3 No. 7 (2024): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v3i7.1872

Abstract

Tofu is a type of soy-based protein food that is popular among Indonesian people. In Bojonegoro, precisely in Ledok Kulon Village, which is located 500 meters from the Bojonegoro government center, you can also find many tofu producers. Ledok Kulon Village has been the first and largest producer of Bojonegoro tofu since 1918 and continues to this day. Currently there are 161 producers who are still actively producing tofu in the region. Increasingly fierce commercial competition, especially in the food sector, means that industry must act more quickly to attract consumers. Therefore, Mr Wito's Tofu Factory must pay special attention to consumers and the factors that influence purchasing decisions.The aim of this research is to find out how influential taste, product quality and price perception are on consumer purchasing decisions at Mr Wito's tofu factory in Ledok Kulon Bojonegoro Village. This research uses a type of quantitative descriptive research that uses primary data obtained through interviews and research questionnaires. The population and sample used were 100 respondents. To test partially use the t test and to test simultaneously use the F test. Meanwhile, the classical assumption tests used include the normality test, multicollinearity test, heteroscedasticity test. And data analysis uses multiple linear regression with the help of SPSS (Statistical Package for Social Science) version 25 software. Based on the results of data analysis, it shows that simultaneously taste, product quality and price perception influence purchasing decisions at Mr Wito's Tofu Factory in Ledok Kulon Bojonegoro Village. And partially taste, product quality and price perception have a significant influence on purchasing decisions at Mr Wito's Tofu Factory in Ledok Kulon Bojonegoro Village. The results of multiple linear regression based on the formula Y = a + + + + e show that the variables taste (X1), product quality (X2), and price perception (X3) influence purchasing decisions (Y).
PENGARUH PERSEPSI HARGA, KUALITAS PRODUK DAN PENGALAMAN PELANGGAN TERHADAP KEPUASAN PELANGGAN NASI BORAN DI KABUPATEN LAMONGAN: ( Studi Pada Pelanggan Nasi Boran Di Kabupaten Lamongan) Evi Rohmawati; Estik Hari Prastiwi
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 4 No. 1 (2024): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v4i1.2259

Abstract

This research aims to analyze the influence of perceived price, product quality and customer experience on customer satisfaction with boran rice in Lamongan district. The type of data used is quantitative data. The sampling technique used in this research is purposive sampling with 100 respondents. The analysis used is regression analysis. multiple t test and f test. The results of this research show that the price perception variable has a significant effect on customer satisfaction. Product quality is not significant on customer satisfaction and customer experience has a significant effect on customer satisfaction and customer satisfaction has a significant effect on boran rice in Lamongan district.influence purchase decision after the closure of the TikTok Shop. The determination results of all independent variables (Content Marketing, Celebrity Endorser, Live Streaming) contributed 23.3% to the dependent variable (Purchase Decision) and the remaining 76.7% was influenced by other variables not included in the research
Pengaruh Pengalaman Pelanggan, Persepsi Harga Dan Kualitas Produk Terhadap Kepuasan Konsumen Pada Warung Penyetan Express Nginden Surabaya Muhammad Miftahul Firdaus; Estik Hari Prastiwi
TOMAN: Jurnal Topik Manajemen Vol. 2 No. 1 (2025): TOMAN: Jurnal Topik Manajemen
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v2i1.202

Abstract

Tujuan dari penelitian ini antara lain untuk mengevaluasi pengaruh atau kontribusi pengalaman pelanggan, persepsi harga, dan kualitas produk terhadap tingkat kepuasan pelanggan di Warung Penyetan Express Nginden Surabaya, baik secara terpisah maupun secara keseluruhan. Penelitian ini melibatkan 100 partisipan yang dipilih melalui teknik pengambilan sampel kebetulan (accidental sampling). Data dikumpulkan dengan cara pengisian kuesioner dan dianalisis menggunakan metode regresi linier berganda, dilanjutkan dengan uji t untuk pengujian secara parsial, uji F untuk pengujian secara simultan, serta koefisien determinasi (R²) untuk menguji hipotesis yang diajukan. Berdasarkan hasil uji validitas dan reliabilitas, indikator yang diterapkan terbukti sah dan konsisten. Hasil uji t menunjukkan bahwa ketiga variabel tersebut memiliki pengaruh yang signifikan terhadap kepuasan pelanggan, sementara uji F menegaskan bahwa ketiga variabel secara bersamaan memberikan pengaruh yang signifikan. Secara umum, dapat disimpulkan bahwa pengalaman pelanggan, persepsi harga, dan kualitas produk berperan penting dalam mempengaruhi kepuasan pelanggan.
Pengaruh Electronic Word of Mouth, Customer Experience, dan Persepsi Harga terhadap Loyalitas Konsumen Fishing Masis Driyorejo Gresik Helminatus Sholicha; Estik Hari Prastiwi
Journal of Economics, Management, and Accounting Vol 1 No 3 (2026): March: Scripta Economica: Journal of Economics, Management, and Accounting
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/2zm1jx13

Abstract

This study aims to analyze the effect of Electronic Word of Mouth (E-WOM), customer experience, and price perception on consumer loyalty at Fishing MaSis Driyorejo, Gresik Regency. This research employs a quantitative approach using a survey method. Data were collected from 100 respondents who were customers of Fishing MaSis Driyorejo through the distribution of questionnaires using a five-point Likert scale. The sampling technique applied was purposive sampling, while data analysis was conducted using multiple linear regression with the assistance of SPSS version 25. The results indicate that, partially, customer experience and price perception have a positive and significant effect on consumer loyalty, whereas Electronic Word of Mouth does not have a significant effect. However, simultaneously, E-WOM, customer experience, and price perception have a significant effect on consumer loyalty. The coefficient of determination shows that these three independent variables explain 74.8% of the variation in consumer loyalty, while the remaining percentage is influenced by other factors outside the scope of this study. These findings emphasize that customer experience and price perception are dominant factors in shaping consumer loyalty in fishing tourism destinations and should therefore be the main focus of management and marketing strategies.
Co-Authors Eka Susilawati Elliza Firnanda Evi Rohmawati Helminatus Sholicha Muhammad Miftahul Firdaus Yulyar Kartika