Cita Ekonomika: Jurnal Ilmu Ekonomi
Vol 16 No 2 (2022): Cita Ekonomika: Jurnal Ilmu Ekonomi

PENGARUH KUALITAS PELAYANAN DAN PRODUK TERHADAP MINAT BELI INDUSTRI GENTENG UD SUHADI KABUPATEN TULUNGAGUNG

Kelvin Bagus Eka Pradana (Universitas Bhinneka PGRI Tulungagung)
Nafik Umurul Hadi (Badan Pusat Statistik, Tulungagung)
Soelistyo Soetji Handajanti (Badan Pusat Statistik, Tulungagung)



Article Info

Publish Date
25 Oct 2022

Abstract

Industry in the current era, makes us understand that the level of business competition is becoming increasingly high. The number of people who use tile products, the quality is a priority and very important to win the competition. By understanding what consumers want and expect from the quality provided, it will get an added value for the owner. This study aims to determine: the effect of service quality and product quality on buying interest in the UD Suhadi tile industry in the Nganti Village area, Boyolangu District, Tulungagung Regency. This research paradigm uses positivistic (quantitative) with a descriptive approach. The test data is primary data. The research population carried out by this researcher was all consumers of the tile industry from January to May 2022, random sampling method. Data collection techniques using a questionnaire. The data analysis tool used is Partial Least Square (PLS) data analysis. The results of this study indicate that: 1. Based on the evaluation results of the measurement model that the variables X1, X2 and Y a total of 13 indicators are declared valid. 2. Based on the results of hypothesis testing, the service quality and product quality variables have a significant influence on the latent variable of buying interest.

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Journal Info

Abbrev

citaekonomika

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Cita Ekonomika: Jurnal Ilmu Ekonomi (CitEk), Merupakan Jurnal yang diterbitkan oleh Program Studi Ekonomi Pembangunan Fakultas Ekonomi dan Bisnis Universitas Pattimura bertujuan untuk menjadi media pertukaran informasi dan penyebarluasan karya ilmiah di kalangan akademisi, alumni, mahasiswa, ...