Jurnal Manajemen Bisnis Transportasi dan Logistik
Vol 2, No 1 (2015): September

KEPUASAN PELAYANAN PELANGGAN DENGAN MENINGKATKAN KETERAMPILAN DAN KESADARAN MENTAL SUMBER DAYA MANUSIA

Abi Prasidi (PT. Bumi Prasidi/Dosen STMT Trisakti)
Devi Marlita (Institut Transportasi Dan Logistik Trisakti)

Article Info

Publish Date
29 Sep 2015

Abstract

Human Resources Development is an organization's activities must be carried out, so that knowledge (knowledge), abilities (abilities) and skills (skills) they are in accordance with the demands of the job they do. In the field of services, especially transportation, in truth, in this section should be special attention which both the management and the employees have the mental awareness to focus, concentrate, development and innovate, given the mental attitude has to be in good condition, sometimes, can easily fade back.

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Journal Info
Jurnal Manajemen Bisnis Transportasi dan Logistik
Website

Abbrev

jmbtl

Publisher

Institut Transportasi dan Logistik Trisakti

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

Description

The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service ...