Pengaruh E–Service Quality Dan E–Recovery Terhadap E-Loyalty Pada 150K Optik

Dea Putri Novita Parinduri (Manajemen Bisnis Syariah, Fakultas Agama Islam, Universitas Muhammadiyah Sumatera Utara)
Sarwo Edi (Perbankan Syariah, Fakultas Agama Islam, Universitas Muhammadiyah Sumatera Utara)

JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Vol 2, No 4: 2022

E-Service Quality and E-Recovery Service Quality against e-loyalty on 150K optics. This study uses quantitative methods. The sampling method is purposive sampling technique aimed at 150K optical consumers in Medan City by distributing questionnaires to 70 respondents. The results of this study partially and simultanmenemukan that E – service Quality and E-Recovery Service Quality work positively significant to e-Loyalty at 150K optics.