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All Journal JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Dea Putri Novita Parinduri
Manajemen Bisnis Syariah, Fakultas Agama Islam, Universitas Muhammadiyah Sumatera Utara
Economics, Econometrics & Finance

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Pengaruh E–Service Quality Dan E–Recovery Terhadap E-Loyalty Pada 150K Optik Dea Putri Novita Parinduri; Sarwo Edi
Jurnal Manajemen Akuntansi (JUMSI) Vol 2, No 4: 2022
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v2i4.3312

Abstract

E-Service Quality and E-Recovery Service Quality against e-loyalty on 150K optics. This study uses quantitative methods. The sampling method is purposive sampling technique aimed at 150K optical consumers in Medan City by distributing questionnaires to 70 respondents. The results of this study partially and simultanmenemukan that E – service Quality and E-Recovery Service Quality work positively significant to e-Loyalty at 150K optics.
Co-Authors Sarwo Edi