Jurnal Ekonomika Dan Bisnis
Vol. 2 No. 2 (2022): Jurnal Ekonomika dan Bisnis (JEBS)

Kualitas Pelayanan Pengujian Kendaraan Bermotor (PKB) Studi Kasus Pelaksanaan PKB Di Dinas Perhubungan Kota Payakumbuh

Rahmawati, Trisna (Unknown)

Article Info

Publish Date
30 Jul 2022

Abstract

The facts found in the initial research were that in the implementation of motor vehicle testing services at the Payakumbuh City Transportation Service there were problems in the form of shortages of human resources and testing equipment. So this study aims to determine and analyze the quality of PKB services at the Payakumbuh City Transportation Office. This research is a qualitative research using a case study approach. Using the theory of Parasuraman used to measure the quality of a service based on an analysis of Realibility, Responsiveness, Assurance, Empathy and Tangibles.

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Journal Info
Jurnal Ekonomika Dan Bisnis
Website

Abbrev

jebs

Publisher

CV. Information Technology Training Center - Indonesia

Subject

Economics, Econometrics & Finance

Description

JEBS : Jurnal Ekonomika Dan Bisnis Merupakan Jurnal Penelitian dan Kajian Ilmiah yang diterbitkan CV.ITTC - INDONESIA dan dikelola langsung oleh Webinar.Gratis dan Even. Penyunting menerima kiriman naskah hasil kajian dan penelitian untuk bidang ekonomi ,bisnis, manajemen, akuntansi, auditing, ...