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All Journal Jurnal Ekonomika Dan Bisnis
Rahmawati, Trisna
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Economics, Econometrics & Finance

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Kualitas Pelayanan Pengujian Kendaraan Bermotor (PKB) Studi Kasus Pelaksanaan PKB Di Dinas Perhubungan Kota Payakumbuh Rahmawati, Trisna
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 2 No. 2 (2022): Jurnal Ekonomika dan Bisnis (JEBS)
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v2i1.141

Abstract

The facts found in the initial research were that in the implementation of motor vehicle testing services at the Payakumbuh City Transportation Service there were problems in the form of shortages of human resources and testing equipment. So this study aims to determine and analyze the quality of PKB services at the Payakumbuh City Transportation Office. This research is a qualitative research using a case study approach. Using the theory of Parasuraman used to measure the quality of a service based on an analysis of Realibility, Responsiveness, Assurance, Empathy and Tangibles.
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