Koaliansi
Vol. 2 No. 1 (2022): Koaliansi : Cooperative Journal

Indeks Kepuasan Masyarakat Pada Pelayanan Dinas Koperasi Usaha Kecil Dan Menengah Kabupaten Bekasi

Hajiji, Merdi (Unknown)
Gunadi, Trida (Unknown)

Article Info

Publish Date
13 Oct 2022

Abstract

The Community Satisfaction Index (IKM) is data and information about the level of community satisfaction obtained from the results of quantitative and qualitative measurements of people's opinions in obtaining services from public service providers by comparing their expectations and needs. The results of the community satisfaction survey for the type of service at the Office of Cooperatives, Small and Medium Enterprises, Bekasi Regency show that the quality of service at the Office of Cooperatives, Small and Medium Enterprises has a satisfaction index of 79.02 and is categorized as a "good" service unit which is in the SKM between 76, 61 -  88.30.

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Journal Info
Koaliansi
Website

Abbrev

aliansi

Publisher

Institut Manajemen Koperasi Indonesia

Subject

Economics, Econometrics & Finance

Description

Koaliansi : Cooperative Journal, ISSN 2810-0220 (media online) concerned with in the field of Cooperatives. The frequency of publication is twice a year in August and February by the Indonesian Cooperative Management Institute. We accept research articles within the scope of cooperative ...