ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING
Vol. 3 No. 1 (2022): July 2022

Pengaruh Kualitas Pelayanan dan Religiusitas Terhadap Minat Menabung di Bank Syariah Indonesia

Alwahidin (Unknown)
Nur Afni (Unknown)



Article Info

Publish Date
30 Jul 2022

Abstract

This study aims to examine the effect of service quality and religiosity on the intention to save at Bank Syariah Indonesia. This study uses quantitative research methods to confirm the data obtained in the field with the existing theory. Meanwhile, sample data collection techniques were carried out using the questionnaire method, literature study, and documentation. Data is processed using the SmartPLS 3.0 program. The data processing results show that service quality and religiosity have a significant effect on the interest in saving at Bank Syariah Indonesia. This finding is evidenced by each Path Coefficient value > 0.05. First, the service quality variable with the path coefficient value in the hypothesis test is t statistic > t table (2.467 > 1.985) or p-value 0.014 <0.05, so it can be concluded that the service quality variable influences the intention to save at BSI. Second, the Religiosity variable with the path coefficient value in the hypothesis test is t statistic > t table (6.306 > 1.985). So it can be concluded that the religiosity variable influences the intention to save at Bank Syariah Indonesia. The implications of this relevant research are for banks to pay attention again to the influences on customers' interest in keeping at Bank Syariah Indonesia.

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Journal Info

Abbrev

arbitrase

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

1. Auditing, 2. Financial Management, 3. Marketing Management, 4. Strategic Management, 5. Organizational Behavior, 6. Operations Management, 7. Change Management, 8. Management of Sharia, 9. Knowledge Management 10. Entrepreneurship, 11. E-Business, 12. Business Management, 13. Capital Market, 14. ...