JaManKu : Jurnal Manajemen dan Kewirausahaan
Vol 3 No 2 (2022): Artikel Februari 2022

Pengaruh Kualitas Pelayanan dan Citra Perusahaan terhadap Loyalitas Pelanggan

J Jamaluddin (Universitas Prima Indonesia)
Tengku Liza Tahura Chairunnisa (Universitas Harapan Medan)
Bambang Irawan (Universitas Harapan Medan)



Article Info

Publish Date
12 Jan 2022

Abstract

One of the Strategies that the Company can do in order to survive in competition is to increase service quality. Moreover, to get a positive image of its product, the company should increase its image, which would increase sales. This research aimed to test whether service quality and corporate image affect customer loyalty. The type of research used is associative. This research was conducted by distributing questionnaires to 147 customers with a random sampling method. The research used, multiple linear regression analysis, and teohilever. The results showed that partial service quality has a significant influence on customer purchases in PT. Pokhphand, while the price has not had a significant influence on customer loyalty in PT. Pokhphand Jaya Farm. Simultan early, Service quality and company image significantly affect customer loyalty. Therefore the company should aggressively improve the Service Quality and approach my wards’ customers to find out whether the company image will increase customer loyalty in PT. Pokhphand Jaya Farm.

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Journal Info

Abbrev

JaManKu

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

Description

JamanKu : Jurnal Manajemen dan Kewirausahaan aims to: 1. Promote recent research results on Management and or Entrepreneurship. 2. Publish only research results on Management (such as Marketing Management, Financial Management, HR Management, Operation/Production Management, Business Management, ...