Widya Dharma Journal of Business
Vol. 1 No. 01 (2022): APRIL 2022

SURVEY KEPUASAN PELANGGAN PDAM KABUPATEN KLATEN

Nursito, Sarwono (Unknown)
Nugroho, Arif Julianto Sri (Unknown)
Haris, Abdul (Unknown)

Article Info

Publish Date
08 Apr 2022

Abstract

This study aims to determine the Community Satisfaction Index (IKM) of public services provided by PDAM Klaten Regency. The method used is a survey method using a questionnaire to collect research data. Respondents who were the sample of the study were 404 customers. The sampling technique used is cluster sampling, where the population is divided based on the service area and stratified sampling, where the population is divided based on the customer class. While the data analysis uses the Community Satisfaction Index (IKM) analysis, both as a whole and per service element. The result of the analysis shows that the overall IKM value is 76.18, which is in the good category.

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Journal Info
Widya Dharma Journal of Business
Website

Abbrev

wijob

Publisher

Universitas Widya Dharma Klaten

Subject

Economics, Econometrics & Finance Environmental Science

Description

FOCUS AND SCOPE Widya Dharma Journal of Business invites academics and researchers who do original research in the fields of economics, management and accounting, including but not limited to: Development Economics Monetary Economics, Finance and Banking International Economics Public Economics ...