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All Journal JDM (Jurnal Dinamika Manajemen) SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS Al-Hayat: Journal of Islamic Education Journal of Dedicators Community Jurnal Pengabdian Masyarakat Annals of Human Resource Management Research Journal of Applied Management Research Widya Dharma Journal of Business Riset Akuntansi dan Keuangan Indonesia Jurnal Pengabdian Widya Dharma Al-Hayat: Journal of Islamic Education
Arif Julianto Sri Nugroho, Arif Julianto Sri
Prodi Manajemen Fakultas Ekonomi Univ Widya Dharma Klaten Jl KH Dewantara Klaten 57438 Telp 0272 322363
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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MODEL BUDAYA WIRAUSAHA BERBASIS AKULTURASI NILAI-NILAI SOSIO RELIGISIUTAS DAN KEARIFAN BUDAYA LOKAL Nugroho, Arif Julianto Sri; Rahayu, Nunuk Siti
Jurnal Dinamika Manajemen (Journal of Management Dynamics) Proceeding Madic 2015
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v0i0.4744

Abstract

SURVEY KEPUASAN PELANGGAN PDAM KABUPATEN KLATEN Nursito, Sarwono; Nugroho, Arif Julianto Sri; Haris, Abdul
Widya Dharma Journal of Business - WIJoB Vol. 1 No. 01 (2022): APRIL 2022
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.768 KB) | DOI: 10.54840/wijob.v1i01.29

Abstract

This study aims to determine the Community Satisfaction Index (IKM) of public services provided by PDAM Klaten Regency. The method used is a survey method using a questionnaire to collect research data. Respondents who were the sample of the study were 404 customers. The sampling technique used is cluster sampling, where the population is divided based on the service area and stratified sampling, where the population is divided based on the customer class. While the data analysis uses the Community Satisfaction Index (IKM) analysis, both as a whole and per service element. The result of the analysis shows that the overall IKM value is 76.18, which is in the good category.
PEMETAAN POSISI KEUNIKAN POTENSI LOKAL DESA WISATA DI KECAMATAN BAYAT KABUPATEN KLATEN Nisaa, Shofiyatun; Nugroho, Arif Julianto Sri; Santosa, Imam; Marjukah, Anis; Setiyadi, Dwi Bambang Putut; Suranto, Much
Widya Dharma Journal of Business - WIJoB Vol. 1 No. 02 (2022): OKTOBER 2022
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (481.677 KB) | DOI: 10.54840/wijob.v1i2.31

Abstract

Penelitian ini bertujuan untuk mengetahui peta posisi desa wisata berbasis keunikan potensi lokal di Kecamatan Bayat Kabupaten Klaten dengan menggunakan uji multidimensional scalling (MDS). Populasi dalam penelitian ini adalah wisatawan dan masyarakat desa sekitar desa wisata yang berada di Kecamatan Bayat. Pengambilan sampel dilakukan dengan cara menyebar kuesioner secara langsung pada tiap desa wisata dengan menggunakan media online yaitu Google Form dengan total 60 responden secara purposive sampling. Data yang diperoleh diolah dengan menggunakan alat bantu Multidimensional Scalling Program SPSS versi 26. Atribut dalam kuesioner meliputi daya tarik, pemasaran dan promosi, aksesbilitas, fasilitas, kelembagaan dan pemberdayaan masyarakat, serta mitigasi bencana non-alam. Hasil penelitian telah terbentuk model positioning masing-masing desa wisata berbasis keunikan potensi lokal sehingga tercipta posisi keunggulan bersaing masing-masing desa wisata agar mampu menghadapi era pertumbuhan ekonomi kreatif sektor wisata di Kabupaten Klaten di masa mendatang.
ANALISIS KEPUASAN PELANGGAN PDAM TIRTA MERAPI KABUPATEN KLATEN TAHUN 2022 Nursito, Sarwono; Nugroho, Arif Julianto Sri; Haris, Abdul
Widya Dharma Journal of Business - WIJoB Vol. 1 No. 02 (2022): OKTOBER 2022
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.127 KB) | DOI: 10.54840/wijob.v1i2.61

Abstract

This study aims to determine the index of the Customer Satisfaction Survey (SKP) of public services provided by the Regional Water Company (PDAM) Tirta Merapi Klaten Regency in 2022. The method used in this study was a survey using a questionnaire to collect research data. The sample of this research is 400 customers. The sampling technique uses cluster and stratified sampling. Data analysis in this study uses the analysis of the Customer Satisfaction Survey Index (SKP). The analysis of the SKP index is carried out as a whole and per service element. The results obtained indicate that the index value of the Customer Satisfaction Survey (SKP) is 77.05. These results show that the service quality of PDAM Tirta Merapi Klaten Regency in 2022 is in category B, which means it has good service performance. In addition, the results of the SKP index analysis per service element, consisting of 9 service elements, show good service performance.
PENGUKURAN MUTU LAYANAN DAN KEPUASAN KONSUMEN SPBU 44.574.14 KABUPATEN KLATEN Suhendro, Suhendro; Suranto, Much; Supratikno, Supratikno; Prakosa, Cucut; Nugroho, Arif Julianto Sri; Setianingtyas, Anna Febrianty; Santoso, Agus
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.104

Abstract

This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.
PENGUKURAN MUTU LAYANAN POSYANDU SEBAGAI UPAYA MENGURANGI KASUS BALITA TENGKES Tasari, Tasari; Hersulastuti, Hersulastuti; Nugroho, Arif Julianto Sri; Suranto, Much; Wulandari, Aniek; Christanti, Paramita Lea
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 01 (2023): APRIL 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i01.109

Abstract

In particular, this study aimed to test the value of the gap and efforts to close the gap through the Servqual test. The population in this study were housewives who had children under five receiving Posyandu (Integrated Healthcare Center) services. Sampling used purposive sampling of 20 respondents in the Posyandu area of ​​Jogonalan Village, Klaten. Attributes in the service quality questionnaire included tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests carried out included item reliability validity test, Servqual confirmation test. The test results show that the confirmation value has a positive value with the lowest positive value on the tangible dimension. Improvement efforts must continue to be made with the emphasis on improvement on the value that has the lowest positive dimension followed by the next positive value. The increasing quality of Posyandu KB (Family planning )services in Jogonalan Village leads to community satisfaction so that it can become a stronghold against cases of stunting infants under five years of age in urban areas.
PENGARUH E-SERVICE QUALITY DAN E-SERVICESCAPE TERHADAP E-LOYALTY PENGGUNA GOJEK MELALUI E-TRUST SEBAGAI VARIABEL INTERVENING DI KALANGAN MAHASISWA UNIVERSITAS WIDYA DHARMA KLATEN Winanda, Dian Septyani; Nugroho, Arif Julianto Sri; Santoso, Imam
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 02 (2023): OKTOBER 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i2.171

Abstract

This study aims to examine the effect of E-Service Quality and E-Servicescape on E-Loyalty of Gojek users through E-Trust as an intervening variable among students at Widya Dharma University, Klaten. The sample of this research is Widya Dharma Klaten University students with 140 respondents. The data collection method was carried out through distributing questionnaires to the respondents. The data obtained was then processed using SPSS version 22. Based on the results of this study it can be concluded: the direct effect of E-Service Quality on E-Trust, the direct effect of E-Servicescape on E-Trust, the direct effect of E-Service Quality on the E-Loyalty of Gojek users, the direct effect of E-Servicescape on the E-Loyalty of Gojek users, the direct effect of E-Trust on the E-Loyalty of Gojek users, the effect of E-Service Quality on E-Loyalty of Gojek users is intervened by E-Trust, and the effect of E-Servicescape on E-Loyalty of Gojek users is intervened by E-Trust.
PEMETAAN POSISI PERSAINGAN COFFEE SHOP DI KOTA KLATEN BERBASIS KEUNGGULAN MUTU LAYANAN Ningsih, Nugraheni Ariska; Marjukah, Anis; Nugroho, Arif Julianto Sri
Widya Dharma Journal of Business - WIJoB Vol. 2 No. 02 (2023): OKTOBER 2023
Publisher : FAKULTAS EKONOMI DAN PSIKOLOGI UNWIDHA KLATEN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/wijob.v2i2.180

Abstract

Penelitian ini bertujuan untuk mengetahui peta posisi persaingan coffee shop di Kota Klaten berbasis keunggulan mutu layanan dengan menggunakan uji multidimensional scaling (MDS). Populasi dalam penelitian ini adalah konsumen yang sedang berkunjung pada lima coffee shop dan masyarakat di Kota Klaten. Sebanyak 100 responden dipilih dengan menggunakan teknik purposive sample, yaitu kuesioner dikirimkan langsung ke masing-masing kedai kopi dan dengan menggunakan media internet (Google Forms). Fitur penskalaan multidimensi SPSS versi 26 digunakan untuk menganalisis data yang dikumpulkan. Atribut dalam kuesioner meliputi bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Hasil dari penelitian ini yaitu dengan terbentuknya model positioning masing-masing coffee shop berbasis keunggulan mutu layanan sehingga tercipta posisi sesuai dengan keunggulan bersaing masing-masing coffee shop agar mampu menghadapi semakin ketatnya persaingan di tengah menjamurnya coffee shop di Kota Klaten di masa mendatang.
Sharia Hospital As An Added Value: Sharia Hospital Competitive Excellence Strategy Based On Positioning Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Tasari, Tasari; Supratikno, Supratikno; Christanti, Paramita Lea; Santoso, Agus
Journal of Applied Management Research Vol 4, No 1 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i1.2067

Abstract

This research aims to determine the excellent position of each sharia hospital in Klaten Regency so that it can determine the right marketing strategy to satisfy and increase public interest in trusting the quality of services provided by sharia hospitals. This research was carried out with a quantitative approach through Multivariate multidimensional scaling statistical tests. The novelty of the research combines the concept of competitive excellence, quality performance of sharia health service institutions through position mapping using a multidimensional scaling model. The population in the study were all people who had used sharia hospital services in Klaten. The sample of respondents was taken using a purposive sampling technique as many as 120 adult respondents. Attributes in the questionnaire include Sharia facilities, paramedical services, medical expertise, medical atmosphere and facilities, administrative services. In the final stage of the research, a map of the position of each sharia hospital was formed so as to create the competitiveness of each excellent sharia hospital in Klaten Regency to welcome the era of achieving SDGs goals and achieving optimal sharia economic growth in the health sector in 2045
BAKTI SOSIAL RAMADHAN DAN PENDAMPINGAN WIRAUSAHA KEPADA WARGA SEBAGAI UPAYA MENUMBUHKAN KECERDASAN SPIRITUAL Nugroho, Arif Julianto Sri; Haris, Abdul; Tukiyo; Prasetyo, Jarot; Setyawanti, Dandang; Herawati, Nanik; Unigowati, Dwi Wahyuni; Murjito, Winarno Heru; Nugrahani, Cahaya
WIDHARMA - Jurnal Pengabdian Widya Dharma Vol. 3 No. 02 (2024): Agustus 2024
Publisher : LPPM Universitas Widya Dharma Klaten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54840/widharma.v3i02.239

Abstract

As students and lecturers in higher education, what we can do is to contribute back to society. We need to apply the rules of SQ, empathy, entrepreneurship, and give and take in The Ramadhan 2024. We believe that even though we are not giving them much, but it is better than no right. It may sound like there is no innovation, but we do admit that. However, we thought that the outcome we get is far more important than Spiritual Quotient and entrepreneurship innovation we did not even have any ideas about entrepreneurship and empathy in the Muslim spirit during the Ramadhan 2024  for the faculty of economics and psychology students.
Co-Authors Abdul Haris Agung Nugroho Jati Agus Santoso Alimi, Tanzila Azzalzal Aniek Wulandari Anis Marjukah Cahaya Nugrahani Cucut Prakosa Dandang Setyawanti DBP Setiyadi Duong, Dang Thi Anh Dwi Bambang Putut Setiyadi Dwi Wahyuni Uningowati Eric Kunto Aribowo Gunawan Budi Santoso Hartanto Hersulastuti Hersulastuti, Hersulastuti Ike Anisa Imam Santosa Imam Santoso Jajang Susatya Jarot Prasetyo M. Pujo Darmo Murjito, Winarno Heru Nanik Herawati Ningsih, Nugraheni Ariska Nisaa, Shofiyatun Nunuk Siti Rahayu Oki Kuntaryanto Paramita Lea Christanti Pratomo, Sigit Adhi Pujo Darmo Purnomo, Harri Purwo Haryono Purwo Haryono Roos Kities Andadari Sarwono Nursito Selfiana, Husna Setianingtyas, Anna Febrianty Sigit Adhi Pratomo Sri Budiyono, Sri Sri Haryanti Sri Haryanti Suhendro Suhendro Sukasih Ratna Widayanti Supratikno Supratikno, Supratikno Suranto, Much Suwanti Syarifah Aini Syska Lady Sulistyowatie Tasari Tasari Tasari Tasari, Tasari Titik Purwanti Tri Utami Tukiyo Ummu Hany Almasitoh Unigowati, Dwi Wahyuni Winanda, Dian Septyani Winarno Heru Murjito Windar Amelia, Rizky Zeta, Vania Miranda