The counsellor is an expert who is given the task and authority to carry out guidance and counselling services.As experts, counsellors must be equipped with values that can improve the quality of services provided. In addition, the counsellor must have a personality that is able to provide positive reflections into the counselee. The characteristics and personal qualities od a good counsellor will influence the success of guidance and counselling services. In this study the method use ins a qualitative method, with a phenomenological approach that occurs in the field. Data collection was carried out using literature study through journals, books articles, newspaper, magazines, and other sources.
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