A Social Science and Entrepreneurship Journal
Vol 2, No 1 (2022): A Social Science and Entrepreneurship Journal (2022, April)

THE INFLUENCE OF SERVICE QUALITY (SERVQUAL) ON CONSUMER SATISFACTION OF ISLAMIC EDUCATION SERVICES BUSINESS (PONDOK PESANTREN)

Jamilah, Dinny (Unknown)
Fauziyah, Azizah (Unknown)
Koeswandi, Tika Annisa Lestari (Unknown)

Article Info

Publish Date
29 Apr 2022

Abstract

The purpose of this study was to determine the effect of service quality on consumer satisfaction in the Islamic Education Service Business (Pondok Pesantren). The approach in this study is a quantitative approach, the data source used is primary data, namely data obtained directly from respondents via google form, secondary data, namely information from related agencies and literature studies as well as various journals and research reports related to the research topic. The results of this study are Service Quality has a positive effect on Consumer Satisfaction in the Islamic Education Service Business (Pondok Pesantren) at the Esalama Female Dormitory of Cipasung Islamic Boarding School.

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Journal Info
A Social Science and Entrepreneurship Journal
Website

Abbrev

asset

Publisher

Universitas Pendidikan Indonesia Kampus Tasikmalaya

Subject

Economics, Econometrics & Finance

Description

The journal has a perspective on social science and entrepreneurship studies which bring together issues of interest to academic researchers and educators, policy-makers and practitioners. The editorial team ecourages quality submission which mentioned innovative articles that redefine any Social ...