Jurnal Attarbiyyah: Jurnal Ilmu Pendidikan Islam
Vol. 3 No. 02 (2023): Feb-Mar 2023

Customer Perception Towards E Banking Platforms

Shreyam Chaudhary (MBA and BBA in Digital Marketing and Marketing, Amity University Mumbai, India)



Article Info

Publish Date
23 Feb 2023

Abstract

A term that is widely used in today's society is "E-banking," which is frequently defined as the use of electronic techniques to carry out online banking operations. Modern banking procedures have undergone a substantial transformation as a result of this. One of the key strategies for attracting and retaining customers on electronic banking systems is to offer high-quality e-banking services. The purpose of this study is to experimentally investigate a comprehensive, moderated, mediated mechanism for increasing customer loyalty to e-banking systems through EBSQ practises. EBSQ has four dimensions: dependability, online design, privacy and security, and customer service and support. Due to the electronic payment, there is an increase in customer satisfaction, improved productivity, a drop in the cost of banking operations, faster settlement in large volumes, and e-banking is greatly strengthening. This brings us to a very nicequestions that “Will the present situation of banking sector shift to a totally online mode of banking services?”

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Journal Info

Abbrev

JCFMBS

Publisher

Subject

Humanities Education

Description

Jurnal At-Tarbiyah: Jurnal Pendidikan Agama Islam (Journal of Islamic Education Studies) merupakan jurnal nasional berpenyunting ahli yang terbit dua kali dalam setahun. Jurnal At-Tarbiyah berbentuk cetak (2460-9439 dengan Nomor SK: 0005.24609439/JI.3.2/SK.ISSN/2015.09 Tanggal 16 September 2015) dan ...