Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Café Jiwa Siswa Kampung Baru Kota Sorong

Adrianus Manuel Kiabeni (Universitas Kristen Papua Sorong)
Lili Sarce Joi Sapari (Universitas Kristen Papua Sorong)
Ade Andriani Renouw (Universitas Kristen Papua Sorong)

Journal on Education
Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023

This stady aims to determine the effect or service quality on customer satisfactionat the promise soul cafe sorong.the problem in this study is wheter service quality has a satisfaction at the promise soul café in sorong. The type of research used is descriptive whit the surfei method. The research sample is 40 customers and the data collected are primary and secondary data. The analytical model used is simple linear regression ,correlation, coefficient of determination and hypothesis testing using SPSS 25. The results of this study indicate a positive and significant effect or service quality on customer satisfaction at the promise soul cafe in sorong.