Journal on Education
Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023

Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat di Kelurahan Klasuur

Dessy N. Waromi (Universitas Kristen Papua Sorong)
Yanti Timisela (Universitas Kristen Papua Sorong)
Agnes Eyne Banes (Universitas Kristen Papua Sorong)



Article Info

Publish Date
09 Mar 2023

Abstract

This study aims to analyze the effect of service quality on community satisfaction in the Klasuur Village. The data analysis method used is quantitative descriptive analysis. Significant test through (t-test), using simple linear regression and the coefficient of determination (R2). The population in this study is all people in the Klasuur Village. A sample of 98 respondents. Primary data obtained through interviews, questionnaires and documentation studies. From the results of data processing simple linear regression analysis using the SPSS for windows version 25 program, the regression equation Y = 6,333 + 0.740X, the regression coefficient value of 0.740 means that every time there is a change and one percent addition to the service quality variable, the community satisfaction variable will increase equal to 0.740 if the service quality variable is zero, then community satisfaction has a value of 6,333. In the test the coefficient of determination obtained R square 52.4%. meaning that service quality affects community satisfaction by 52.4%. while the remaining 47.6% is influenced by other factors not analyzed in this study. The results of the t test, where tcount is 10.276 > from ttable 1.6652, it can be said that the service quality variable has a positive and significant effect on community satisfaction.

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Journal Info

Abbrev

joe

Publisher

Subject

Education

Description

Journal On Education is a journal that publishes articles related to research (Case Study, Qualitative, Quantitative, Action Research), or development in the field of education such as early education, basic education, secondary education, out-of-school education, higher education, assessment in ...