E-JRM
eJrm Vol. 11 No. 18 Februari 2022

Analisis Pengaruh Diferensiasi Produk, Diskon Harga, Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Reshare Rabbani Sumenep

Fadlilatul Khairiyah (Unknown)
Rois Arifin (Unknown)
M Khoirul ABS (Unknown)



Article Info

Publish Date
11 Apr 2022

Abstract

Abstract The study aims to know and analyze the impact of product differentiation, discounts prices, and services on the loyalty of Rabbani Sumenep Reshare customers. The study used case studies on Rabbani Sumenep's Reshare customers where the data was obtained by distributing the questionnaire to Rabbani sumenep's reshare using a sampling method. The population in this study is not definitely known as the number, so it uses the formula of hair et.al that obtained the number of samples as much as 95 respondents. The method of analysis used is the linear, linear regression analysis. The research shows that simultaneous or together dissociative variables of product, discount prices, and quality services affect customer loyalty and are partial deferment variables of product dissociation, discount prices, and service quality also have an effect on customer loyalty. Key words: customer loyalty, product deferation, price discount, quality of service 

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Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...