E-JRM
eJrm Vol. 8 No. 18 Agustus 2019

PENGARUH KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG PELANGGAN DI TOKO DISTORTION MERCH MALANG.

Ahmad Prayogi Wicaksono (Unknown)
N. Rachma (Unknown)
M. Khoirul ABS (Unknown)



Article Info

Publish Date
02 Aug 2019

Abstract

ABTRACTThis study aims to find the effect of customer satisfaction on buying interest in Distortion Merch Products in Malang. The study uses primary and secondary data with seven specific reference variables for indicators that are applied to interest in repurchasing and customer satisfaction. The analysis used is simple linear analysis with 100 respondents who made twice purchases at Distortion Merch in Malang. The results of this study state that there is a significant effect between customer satisfaction and interest in repurchasing, the effect of customer satisfaction on the interest in repurchasing customers in the Distortion Merch Shop Malang is 67.7%. While 32.3% interest in repurchasing customers is influenced by other variables not included in this study. This study shows that customer satisfaction in Malang Distortion Merch affects the interest in repurchasing and customer satisfaction itself..Keywords: customer satisfaction, Repurchase Interest

Copyrights © 2019






Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...